Cancellation & Refund

1. Order Cancellation

Before Shipment: You can cancel your order for a full refund if it has not yet been shipped. Please contact us as soon as possible to request a cancellation.
After Shipment: Once an order has been shipped, it cannot be cancelled. In this case, please refer to our Return & Exchange policy below.

2. Return & Exchange Policy

Eligibility: You may return or exchange items within 3 days of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.
Non-Returnable Items: Custom or personalized items, uncoloured models that have been altered, and any items marked as final sale are not eligible for return or exchange.
How to Initiate a Return/Exchange: To start the process, please contact us at phenom.figurines@gmail.com with your order number and reason for the return or exchange. We will provide you with instructions on how to return the item.

3. Refund Policy

Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use, missing original packaging, or items not in their original condition).
Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Damaged or Defective Items

Reporting: If you receive an item that is damaged or defective, please contact us immediately at phenom.figurines@gmail.com with photos of the damage or defect. We will arrange for a replacement or refund as quickly as possible.
Replacement Policy: We will replace items if they are defective or damaged. If a replacement is not available, we will issue a refund.

5. Late or Missing Refunds

Processing Time: If you haven’t received a refund yet, first check your bank account or credit card statement. It may take some time before your refund is officially posted.
Next Steps: If you’ve done all of this and still have not received your refund, please contact us at phenom.figurines@gmail.com for further assistance.

6. Return Shipping

Responsibility: You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Exchanges: If you are exchanging an item, you will be responsible for the shipping costs of the new item.

7. Changes to This Policy We reserve the right to update or modify this Cancellation/Refund Policy at any time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated policy.

8. Contact Information If you have any questions about our Cancellation/Refund Policies, please contact us at:

Email: phenom.figurines@gmail.com
Phone: +91-8088180694